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The Scandal of Healthcare: Nurses, Waste & Customer Service, by Mr Colin A Baird, Mr David L Sundahl
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HOW HEALTHCARE IS HARMING NURSES AND DRIVING UP COSTS! “On average, a nurse experiences 6.5 process failures every eight hours. Associated costs range broadly and are factor dependent… [but for] a typical patient census of just 70 percent, nationwide, US Hospitals waste more than $45 billion each year to lost productivity.” -The Scandal of Healthcare: Nurses, Waste and Customer Service Over the last decade, healthcare veterans Colin Baird and David Sundahl have spent thousands of hours working with nurses. Their research has led them to the inescapable conclusion that the key to solving healthcare’s problems lies in better working conditions for nurses. Nurses are five times as likely as workers in other industries to be dissatisfied at work. This means nurses are leaving the profession. Consequently the US spends “$9.5 billion each year to fund the high cost of nursing turnover that the current system creates--enough to fully fund the U.S. Department of Commerce for a year!” Today’s nurse is constantly in motion, trying to make sure bad things don’t happen to patients—or themselves. Recent reports about the rate of injury to nurses are the tip of the iceberg. An average nurse has only 16 minutes per hour of face-to-face time to care for six or more patients. The frenetic pace of work, along with the operational chaos of a modern hospital, are the principal causes of the US healthcare industry’s lackluster quality and financial performance. The overburden nurses experience is bad for them and worse for patients. Quality outcomes for patients in hospitals and clinics is principally determined by how well nurses are able to coordinate their care. Baird and Sundahl show how, by treating nurses like customers, healthcare delivery organizations can start to overcome these deficits now.
- Sales Rank: #1804626 in Books
- Published on: 2015-03-04
- Original language: English
- Dimensions: 9.00" h x .16" w x 6.00" l,
- Binding: Paperback
- 68 pages
Most helpful customer reviews
10 of 10 people found the following review helpful.
This book is a MUST read about Healthcare
By Bill
This book is as true as it gets.It is not for the nurses, they live it. It is for the Leaders and Managers that create those internal processes that the nurses work in. This is about Hospital process failures and how the nurse staff runs faster to try to take care of Patients while trying to trick the systems into working. Broken systems, that even if they partially work, are out of sync and are user unfriendly to say the least. There is no coordinated effort to fix them. It is just, keep fighting the fires day in and day out. Both Nurse and Physicians are frustrated and probably so is the hospital management staff. Management staff don't know how to fix this and stay within budget. But the worse part, this has been common knowledge since 1999 when the paper " To Err is Human" came out. Now there are more hospitals are being built and more people that die daily. 1000+ people a day die in hospitals from avoidable causes. It is now the leading cause of death in the U.S. -Yes - going into the hospital! That's about 400,000 people a Year in 2013! How come we don't see that in the news every night? Must read!
4 of 4 people found the following review helpful.
Just read it and share ...
By Dovette DeVore
I met the author through networking and found his book. I think it is an accurate depiction of what our healthcare has become. As a matter of fact, it elicited an emotional response - which shows it is well written. The author takes you on the floor, on the front line - and accurately shows what is going on. Our country is lagging behind in healthcare. We keep using band aids when we need to prevent the injuries/ illnesses. Invest to save. I enjoyed this book for a couple reasons, it showed me why I left bedside nursing - and it is a great step to assist healthcare decision makers understand, or get a glimpse of what is going on - and why their decisions are so important. Ask front line staff - value their opinions. We, as healthcare clinicians routinely fix and solve problems creatively - but we are getting very tired. Time to turn it around. Inevitably we, or our loved ones, will be present in that hospital bed someday - who do you want taking care of you? Thank you Colin for sharing.
3 of 3 people found the following review helpful.
A fresh approach to reducing costs and waste in the US healthcare system
By William Saphir
Baird and Sundahl aptly portray a refreshing look at our healthcare system at the day-to-day operations level. However, most importantly they present the reader with a roadmap of how to fix the problems plaguing the system: practice one of Covey's 7 habits of highly effective people: seek first to understand, then to be understood. Instead of trying to continually putting out fires try to understand the customers' and their caregivers' needs. A must and easy read for healthcare professionals who are serious about reducing the cost and waste in the delivery of healthcare in the US.
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